Kathy Conery, LICSW
Patient Advocate for
Chaska, Edina, Maple Grove, Maplewood, Rochester, and Woodbury
Jane Reilly, LICSW
Patient Advocate for
Brooklyn Park Inpatient
The Patient Advocate serves as a central resource in coordinating as a link for all patient concerns, within the PrairieCare system. Kathy Conery serves as PrairieCare’s Patient Advocate for any concerns regarding services in our outpatient settings (Chaska, Edina, Maple Grove, Rochester, and Woodbury) Jane Reilly serves as Patient Advocate for all concerns regarding services on in the inpatient unit in Brooklyn Park. Patient Advocates can provide support, guidance, investigative duties and direction for patients or families with concerns about the care they have received. In this role, it is a priority to gather information, listen and assist in resolving patient / family issues, concerning the quality of care and overall PrairieCare experience.
Kathy and Jane serve as a resource and support for leadership, clinicians, doctors and staff, in establishing an environment of proactive service recovery efforts. They also works closely with Quality Improvement, Risk Management, General Counsel, Community Relations, Supervisors, a variety of team members and other system wide personnel to provide prompt, confidential and caring resolution with patients and families. Recommendations are made, along with site supervisors and the care team in which appropriate documentation is ensured, for both the PrairieCare and State of Minnesota reporting systems.
Kathy and Jane welcome calls and inquiries regarding any question or concern. While PrairieCare excels in meeting individual needs, each case is different, which is why we value the Patient Advocate role to be able to work toward resolving issues, when contacted with concerns. PrairieCare wants to strive toward providing optimal treatment and experience.
Kathy Conery – Patient Advcoate
PrairieCare Medical Group
659 Bielenberg Dr
Woodbury, MN 55125
Jane Reilly – Patient Advocate
9400 Zane Ave
Brooklyn Park, MN 55443
For non-emergency, please contact our Patient Advocate by filling out the form below:
In addition, you have the right to contact any of the following organizations:
Office of Ombudsman of Mental Health and Developmental Disabilities
420 Metro Square Bldg, 121 E Seventh Place, St. Paul, MN 55101
Minnesota Department of Health
PO Box 64975, St. Paul, MN 55164
The Joint Commission
One Renaissance Blvd, Oakbrook, Terrace, IL 60181