Patient Experience Specialist/Project Manager
Patient Advocate serves as a centralized resource for all patients and families when they have questions or concerns within the PrairieCare system. The Patient Advocate helps communicate and navigate concerns to leadership, to ensure the patient’s voice is heard.
Patient Advocate is utilized as a resource and support for leadership, clinicians, providers, and staff in establishing an environment of proactive service recovery efforts. Patient Advocate works closely with leadership to enhance the patient experience, while responding promptly and confidentially to provide feedback and or resolution to concerns. This process of review, documentation, and follow up complies with state guidelines.
Patients and families are encouraged to contact the Patient Advocate with any questions or concerns. We value your feedback and strive to work towards resolving any issues that may have occurred during your time at PrairieCare. We take great pride in delivering optimal treatment and enhancing the patient experience by following our mission, to provide every individual the psychiatric care they need.
Gina Benincasa – Patient Advocate
9400 Zane Ave
Brooklyn Park, MN 55443
For non-emergency, please contact our Patient Advocate by filling out the form below:
In addition, you have the right to contact any of the following organizations:
Office of Ombudsman of Mental Health and Developmental Disabilities
420 Metro Square Bldg, 121 E Seventh Place, St. Paul, MN 55101
Minnesota Department of Health
PO Box 64975, St. Paul, MN 55164
The Joint Commission
One Renaissance Blvd, Oakbrook, Terrace, IL 60181