Patient Advocate

Gina Benincasa

Patient Experience Specialist/Project Manager
Phone: 612.274.7500
patientadvocate@prairie-care.com

 

Patient Advocate serves as a centralized resource for all patients and families when they have questions or concerns within the PrairieCare system. The Patient Advocate helps communicate and navigate concerns to leadership, to ensure the patient’s voice is heard.

Patient Advocate is utilized as a resource and support for leadership, clinicians, providers, and staff in establishing an environment of proactive service recovery efforts. Patient Advocate works closely with leadership to enhance the patient experience, while responding promptly and confidentially to provide feedback and or resolution to concerns. This process of review, documentation, and follow up complies with state guidelines.

Patients and families are encouraged to contact the Patient Advocate with any questions or concerns. We value your feedback and strive to work towards resolving any issues that may have occurred during your time at PrairieCare. We take great pride in delivering optimal treatment and enhancing the patient experience by following our mission, to provide every individual the psychiatric care they need.

Gina Benincasa – Patient Advocate
PrairieCare
9400 Zane Ave
Brooklyn Park, MN 55443


For non-emergency, please contact our Patient Advocate by filling out the form below:

 
 

Verification

In addition, you have the right to contact any of the following organizations:

Office of Ombudsman of Mental Health and Developmental Disabilities
420 Metro Square Bldg, 121 E Seventh Place, St. Paul, MN 55101
Phone: 651.757.1800

Minnesota Department of Health
PO Box 64975, St. Paul, MN 55164
Phone: 651.757.1800

The Joint Commission
One Renaissance Blvd, Oakbrook, Terrace, IL 60181
Phone: 800.994.6610